Terms & Conditions
Valencia Special Travels Sociedad Limitada.

CIF: B98767676
Calle Serra Calderona, 4, 6 A. 46015, Valencia (Valencia). España.
Last update: 06/05/2023

Terms and Conditions of Service

Please read these Terms and Conditions of Service («Terms») carefully before using the services offered by Shuttle Valencia. By accessing or using our website [www.shuttlevalencia.es] and our related services (hereinafter referred to as the «Site»), you agree to be bound by these Terms. If you do not agree to any of the terms set forth below, please do not use our services.

Services offered: Shuttle Valencia offers bus rental services for events, trips, and other special occasions. Our website provides detailed information about available buses, their features, prices, and rental conditions.

Reservations and payments:

  • 2.1. Customers can make reservations through our website, by phone, or in person. Reservations are subject to availability.
  • 2.2. The customer must provide accurate and complete information when making a reservation.
  • 2.3. To confirm a reservation, payment of a deposit or the total rental amount is required, as agreed upon between the customer and Shuttle Valencia.
  • 2.4. Payments can be made online through our website or by other accepted payment methods. All payments must be made in the specified currency.
  • 2.5. In the event of cancellation, charges will apply according to our established cancellation policy.

Shipping, Return, and Withdrawal Policies:

  • 3.1. Shipping: Not applicable. Our service involves direct transportation contracting and does not include physical product shipments. Since we do not ship physical products, there is no shipping involved in our services.
  • 3.2. Return: Customers have the right to request a refund of the amount paid for the bus rental up to one day before the scheduled transportation date. To request a refund, customers must contact our customer support team by email at [correo electrónico de atención al cliente] or by phone at +34 644 61 92 87. Please include your booking details and the reason for your refund request in your communication. Our team will guide you through the return process and provide you with further instructions.
  • 3.3. Withdrawal: Customers may withdraw at any time from receiving advertisements, offers, and other promotional messages from Shuttle Valencia. To withdraw from receiving such communications, customers can do so by:
    • Email: Send an email to Torbus@torbus.com with the subject line «Opt-Out from Promotional Communications.» Please include your name and email address, and we will process your request promptly.

    • Phone: Call our customer support team at +34 644 61 92 87 and request to be removed from our promotional communication list. Provide your contact information for verification.

We take your privacy preferences seriously and will promptly process your withdrawal requests from promotional communications. Please allow up to 30 days for your withdrawal request to take effect.

Customer responsibilities:

  • 4.1. The customer must comply with all applicable laws and regulations while using the rented bus.
  • 4.2. The customer is responsible for any damage caused to the bus or its equipment due to their negligent or improper use.
  • 4.3. The customer must return the bus in the same condition as received unless otherwise agreed.

Shuttle Valencia responsibilities:

  • 5.1. Shuttle Valencia is committed to providing buses in good condition and in compliance with safety requirements.
  • 5.2. In the event of a breakdown or technical issues during the rental, Shuttle Valencia will make every effort to resolve the situation quickly and efficiently.

Limitation of liability:

  • 6.1. Shuttle Valencia shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or use, derived from the use or inability to use our services.

Modifications and cancellations:

  • 7.1. Shuttle Valencia reserves the right to modify or cancel any reservation or service in case of unforeseen circumstances or situations beyond our control. In such cases, reasonable efforts will be made to provide suitable alternatives or refund the corresponding amount.

Intellectual property:

  • 8.1. Our website, logos, content, and other related materials are the exclusive property of Shuttle Valencia and are protected by intellectual property laws.


  • 9.1. The privacy of our customers is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

Applicable law:

  • 10.1. These Terms and Conditions of Service shall be governed and interpreted in accordance with the laws of the country or state where Shuttle Valencia is located.


If you have any questions or comments about these Terms and Conditions of Service, please contact us through the means provided on our website.