Terms and conditions

Viajes Valencia Etapa S.L. CIF: B 97802128 presents our Terms and Conditions. Please remember your obligation to read this Agreement before using our site or hire any services offered on our website, or those relevant to our website. This obligation also refers to the features and applications offered on the Website.

The person who visits or uses our website – (“You”) must know that you establish an agreement to all terms and conditions contained herein, and you warrant that You understand, acknowledge and agree to all terms and conditions mentioned here .

Viajes Valencia Etapa reserves the right to change or modify these Terms and Conditions at any time. For that reason, please visit this page.

Please visit our Privacy Policy for information on how we collect, use and disclose personal information from users.


Viajes Valencia Etapa provides users with on-site service information on different types of activities and entertainment services in the tourism sector. Our website is a database software that offers consumers some content, to facilitate the booking of a service with a communication system and payment processing.

You must be eighteen (18) years of age to register as a member or to book any of the services. Any use of the Site, in violation of the Terms of Service may result in the suspension of your right to use our services.

On the day of the activity, you must have: your booking confirmation email you receive (paper voucher), their ID ((passport or identity card (if you are a citizen of the European Union)). If You can not submit a copy of your receipt, you could be refused service and / or activity that you have purchased. Viajes Valencia Etapa will not refund, for failing to submit a copy of your receipt.

You understand that we hire guides are independent contractors and are not employees of Viajes Valencia Etapa in any case.

You represent that you understand and agree that Viajes Valencia Etapa does not control the quality or any other aspect, which is related to the services provided by the guides.

Despite this Viajes Valencia Etapa has a strong commitment to quality and tries to verify and monitor the services are always quality and our customers have a positive experience.

Third party websites:

The website may provide, or third parties may provide, links to other Internet sites and resources. Viajes Valencia Etapa has no control over such sites and resources. Viajes Valencia Etapa is not responsible and does not endorse such sites and resources. Viajes Valencia Etapa will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, offers, events, goods or services available through any site or resource. Any dealings that have to do with others, not the responsibility of Viajes Valencia Etapa.

Viajes Valencia Etapa uses third-party services to process the information in your credit or debit card. You agree to hold harmless and liable for damages that may exist, if any personal information about you is published by third parties.


The Site uses euro as base and therefore the cash payment must be in U.S. dollars. You do not have to pay to make a provisional booking. The service is paid when we ask that you book a service. Payment can be made by different routes. Credit Card, Bank Transfer, Pay Pal and others.


To make your cancellation or report any problems you need to contact us.

If you have to cancel your booking (and get 100% money back guarantee) Remember to do at least 2 (two) days before the date of the service. After that period, the deposit will not be refunded 100%.

In case of canceling your reservation in advance from 48h-24h, we will refund 80% of the reservation. If canceled or modified less than 24 hours, we will refund 50% of the reservation.

* Remember that in all the above cases, administrative costs and commissions applied by banks, by Pay Pal, or other financial institutions, related fees through credit card / debit card, transfer etc., They will will be returned.

If you have to cancel on time can choose to reschedule their service, choose another or get your deposit refunded (less any charges for return operations)

If the service has to cancel (or change) due to weather conditions or unforeseen circumstances and unpredictable that prevent the normal delivery, you can choose to reschedule the service or choose another.

Viajes Valencia Etapa is not responsible for additional expenses that may have, as a result of the purchase, such as visas, vaccinations, etc.

If their behavior during the service is seen as a threat, harassment or inappropriate in general, the tour guide reserves the right to suspend the service. If this happens, no refund or compensation would be paid.


It is important that you have travel insurance that is right for your business needs. It should be understood that participation in any activity is at the risk of the person and it is your responsibility to obtain the appropriate travel insurance in advance.

You acknowledge that the services offered on the Site may be adventurous in nature and may involve the existence of a personal risk. You assume all risks and is aware that Viajes Valencia Etapa is not responsible for any damages, injuries or death that may occur as a result of these risks.

Once you have booked your service, we encourage you to contact us if you have some kind of medical problem or need special assistance.

In our website, the offers can not be combined with other offers, coupons, third party certificates, coupons or promotions unauthorized. Reproduction, sale or trade of any offer is prohibited. Any attempted redemption not consistent with these Terms and Conditions and void an offer.


You are responsible for providing truthful, timely and complete information in connection with your registration and use of the website.

Viajes Valencia Etapa is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to us by you.

Viajes Valencia Etapa only use your information in accordance with our Privacy Policy.

Viajes Valencia Etapa uses a third party service to process the information of your credit card.


All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and listen, photographs, music, sounds, images, software, videos, designs, typefaces and other content that you see or read on the Site belong toViajes Valencia Etapa, or are used with permission. You may not use the logo Viajes Valencia Etapa without written permission.


All disputes between Viajes Valencia Etapa and you regarding the Site, this Agreement and the transactions facilitated or conducted through the Web Site, the parties will try to find the least expensive solution for the dispute to arbitration services .

If a dispute can not be resolved by the parties, then the dispute should be settled by Spanish law and you hereby irrevocably submit to the exclusive jurisdiction of the courts.


These Terms of Use constitute the entire agreement between you and Viajes Valencia Etapa with the service and use of the Web Site and it supersedes all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and the Site with respect Viajes Valencia Etapa web. Remember that you may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third party software. The breach of the terms by either party shall not be deemed a waiver of the service and will not harmless to the breaching party conditions.


This Agreement shall enter into force immediately after use of the Site and remain in effect unless terminated by either party as provided herein. Either party may terminate this Agreement by providing written notice to the other or by email of any such termination, which shall be effective immediately upon delivery of such notice to the other party

Viajes Valencia Etapa reserves the right to modify or discontinue, temporarily or permanently, all or any part thereof, with or without notice. You agree that Viajes Valencia Etapa not be liable to you or any party for any modification, suspension or discontinuance of the Service.

Revised: November 2014.

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